Question 1

How long will it take to receive my order?

Accepted Answer

We strive to process and ship orders within 7 business days of receiving them. Shipping times vary depending on your location and the shipping method selected at checkout. It normally takes 2-3 working days for orders within the UK and 7-14 working days for international orders during non-peak seasons. During peak seasons such as Black Fridays or Christmas, it might take longer to delivery.

Question 2

Can I return or exchange an item if I'm not satisfied?

Accepted Answer

Yes, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return or exchange your item within 7 days of receiving your order. Please provide reasons for return or exchange along with photos as evidence. Please refer to our Returns and Exchanges Policy for more information on eligibility and instructions.

Question 3

Do you offer gift wrapping or personalized messages?

Accepted Answer

At this time, we do not offer gift-wrapping services. However, you can add a personalized message to your order during checkout. Simply enter your message in the designated field, and we'll write it on the package of the product.

Question 4

Are your puzzles suitable for all ages?

Accepted Answer

All puzzles are not suitable for young children under the age of 5 since they contain small pieces and might pose a choking hazard. We recommend checking the product descriptions for specific age guidelines and parental discretion. Please do not put the puzzles into your mouth!

Question 5

How do I care for and maintain my puzzles?

Accepted Answer

Proper care and maintenance can help prolong the lifespan of your puzzles. We recommend storing them in a cool, dry place away from direct sunlight and moisture. Handle them with care to prevent damage.

Question 6

Can I track my order once it has been shipped?

Accepted Answer

Yes, you will receive a shipping confirmation email with tracking information once your order has been dispatched. You can use this tracking number to monitor the status of your delivery online through our shipping carrier's website.

Question 7

Do you offer wholesale or bulk discounts?

Accepted Answer

We may offer wholesale or bulk discounts for larger orders. Please contact us directly with details of your order and requirements, and we'll be happy to provide you with pricing and availability information.

Question 8

Do you offer customized puzzle design?

Accepted Answer

We may offer customized puzzle designs. Please contact us directly with details of your order and requirements, and we'll be happy to provide you with pricing and availability information.

Frequently asked questions